Cancellation Policy

This Online Booking Policy outlines the terms and conditions for scheduling appointments with AQ TAX. By booking an appointment online, you agree to the following policy. --- 1. Booking Appointments * Appointments may be scheduled through our online booking system. * Clients are responsible for selecting the service that best matches their tax situation at the time of booking. * Appointment availability is offered on a first-come, first-served basis. Appointment times may change after booking due to the preparers availability. 2. Services & Pricing * Booking services may be **added or adjusted prior to checkout** based on the **complexity of the tax return**. * Final pricing is determined by factors including, but not limited to: * Type of tax return * Number of forms and schedules required * Business, rental, or investment income * Prior-year corrections or amendments * Any changes to services or pricing will be reviewed with the client before payment is finalized. 3. Payment Policy * Payment is due at checkout unless otherwise stated. * Additional fees may apply if the scope of work changes after the appointment begins. 4. Cancellations & Rescheduling * To cancel or reschedule an appointment, clients must contact us **at least 4 hours in advance** of the scheduled appointment time. * Cancellations or reschedule requests made with less than 4 hours’ notice may result in a **cancellation or no-show fee**. * Failure to attend a scheduled appointment without notice may result in forfeiture of any prepaid fees. 5. Late Arrivals * Clients arriving late may have their appointment shortened or rescheduled to accommodate other scheduled appointments. * If you are more than **10–15 minutes** late, your appointment may be treated as a no-show. 6. Client Responsibilities * Clients must provide accurate and complete information. * Required documents should be submitted prior to the appointment when requested to avoid delays or rescheduling. 7. Right to Refuse Service * **AQ TAX* reserves the right to refuse or discontinue service if required information is not provided or if the engagement falls outside our scope of services. 8. Policy Changes * This policy is subject to change at any time. Updates will be posted on our website and apply to all future bookings. --- **Contact Information** For cancellations, rescheduling, or questions, please contact us at: **504-336-1278**

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